General Terms and Conditions

These General Business Terms and Conditions regulate the contractual relationship between the partners of the region Zell am See-Kaprun, of the Zell am See-Kaprun Summer Card and the natural persons and legal entities, who use the services of Gletscherbahnen Kaprun AG (hereinafter "Users"). The General Business Terms and Conditions relate to the use of the websites www.kitzsteinhorn.at as well as all subdomains that belong to this domain, insofar as they offer the online ticket sale of the SuperSkiCard, the Alpin Card. They shall also apply if you use the online ticket sale of the SuperSkiCard, the Alpin Card of other websites, which enables the access to the www.kitzsteinhorn.at - website as excerpts or in full.

The General Business Terms and Conditions shall otherwise also apply to all other services which are directly provided by Gletscherbahnen Kaprun AG, such as in particular the transport by cable cars and lift facilities, the provision of services in the restaurants of Gletscherbahnen Kaprun AG and other services.

1. Contractual parts

The parts of the contract are:

These General Business Terms and Conditions

The officially approved conditions of carriage according to the notice hanging in the entrance area of the respective cable car facilities

The FIS rules

These General Business Terms and Conditions shall apply to (i) the use of the cable car facilities of Gletscherbahnen Kaprun AG based on own tickets and tariffs, (ii) to the gastronomy, (iii) other services, (iv) the purchase of merchandise articles and (v) the use of the pistes.

2. Conclusion of contract

The online order of the customer presumes a full and correct entry of all mandatory fields in the booking window as well as the explicit recognition of the General Business Terms and Conditions by using the application envisaged in the booking window. False details may lead to the withdrawal of the authorisation and to exclusion from transport without compensation. The customer is obliged to announce any changes to his contact data (name, home address, email address) without delay. The entry of the data and the clicking on the button "confirm and pay" legally constitutes an offer for the conclusion of a purchase contract regarding the tickets, vouchers, or merchandise articles of Gletscherbahnen Kaprun AG. The right is explicitly reserved to accept this purchase offer. There is no obligation to accept the offer of the customer. An email will, if applicable, be sent to the address provided by the customer within 10 days at the latest with which the purchase offer is accepted. The regulations shall apply accordingly with the purchase of the tickets at the ticket offices of Gletscherbahnen Kaprun AG; this under the condition that a customer, who is a consumer within the meaning of the Austrian Consumer Protection Act [Konsumentenschutzgesetz – KSchG], is entitled to a right of revocation with online orders; the instructions on revocation and a revocation form are provided as links on the website of Gletscherbahnen Kaprun AG. The services covered by the Gletscherbahnen Kaprun AG tickets can be used after receipt of the respective data carrier or after the cable car and lift facilities have been put into operation.

The sale of the Gletscherbahnen Kaprun AG tickets is carried out at the current tariffs (i) listed on the website of Gletscherbahnen Kaprun AG respectively stated (ii) in the price lists, price notices, folders, etc. available at Gletscherbahnen Kaprun AG ("the tariff notices"). The Gletscherbahnen Kaprun AG tickets can be purchased by credit card (e.g., Visa, Mastercard, American Express or Diners Club), PayPal, advance bank transfer or in cash.

3. Provision of services

The full or partial provision of the services may be temporarily restricted owing to technical interferences, with a shortage of snow, in case of force majeure or natural disasters such as storm, thunderstorm, heavy rain, snow chaos, danger of avalanches, etc. or other operating circumstances. Certain weather and operating circumstances may lead to sale and/or transport limitations. A limited number of lifts and pistes can be expected in the early and late season.

Moreover, official regulations and measures apply regarding pandemics (e.g., COVID-19).

It is explicitly stated that no (partial) refund can be claimed if partners of the Alpin Card provide the services, but the user of the services does not use them out of personal consideration/decision. Should therefore, e.g., official measures be imposed for the use of the services provided by the Alpin Card partners (e.g., obligation to show a negative test result, proof of vaccination etc.) and the user cannot or is unwilling to provide these proofs, no (partial) refund can be claimed. It is furthermore stated that obeying current official COVID-19 or other safety measures to control a pandemic lies solely with the user. If the user cannot or is unwilling to obey the official measures, their transport is not allowed and (partial) refund cannot be claimed. A (partial) refund or extension of the Alpin Card cannot be claimed also in case partners of the Alpin Card close single or multiple lifts and cable cars because of low user frequency for reasons related to the pandemic, for the user still has opportunity to use majority of the provided services.

4. End of operation

The transportation contract with Gletscherbahnen Kaprun AG shall only be valid until the end of operations.

5. Online shop / vouchers

Only persons aged 18 years old and over are entitled to make purchases in our online shop. The vouchers are either value or non-cash vouchers, depending on the voucher selected.

Should the voucher be acquired through an electronic order transaction the relevant conditions will in particular apply (see Point 2).

6. Validity of tickets

When using the transport service of Gletscherbahnen Kaprun AG a valid ticket is to be carried and presented in the control zones upon request. Tickets for several days will only apply for consecutive days if no deviating period of validity has been explicitly fixed in writing (e.g., optional ski passes). Unused days will cease to be valid and will neither be refunded, compensated for nor credited. Tickets are non-transferable.

7. Ticket misuse

The tickets are (also within the family) non-transferable. Each misuse will lead to the withdrawal of the ticket without compensation. The customer is furthermore obliged to compensate the costs of a day ticket and to pay a fine in the amount of EUR 70. The ticket is also to be stored so that misuse by a third party is excluded. The right is explicitly reserved to report a criminal offence.

8. Refund

If the customer is prevented from skiing due to a serious injury or illness there is no entitlement to a refund. However, Gletscherbahnen Kaprun AG reserves the right to refund the costs of the ticket (except 1-day ticket) for goodwill at its respective discretion. The prerequisite is the presentation of a medical certificate of a local doctor.

9. Ticket exchange and ticket replacement

Exchange, transfer to others, extension, or postponement of the period of validity is not possible. There is moreover no compensation for lost and forgotten ski passes.

10. Liability

The liability for property damages is limited to cases of wilful intent or gross negligence.

11. Obligation of the users

The conditions of carriage according to the notice in the entrance area of the respective cable car facilities shall apply. Instructions of the cable car employees, of the information team and the pistes and rescue team with regard to the technical operation of the installations and the use of the pistes are to be followed. Nature and fellow human beings must be treated with respect and a sense of responsibility. It is not permitted to cause any contamination, to throw away rubbish, cigarettes, etc.

12. Piste & rescue team

We ask for your understanding that rescue costs will be charged. Our piste and rescue team only monitors marked and opened slopes – in open terrain (non-controlled area) you move at your own risk. In the event of an accident, it will be at the discretion of the piste and rescue team to decide how care and rescue measures are to be carried out.

13. Training site

A training site will only be made available by Gletscherbahnen Kaprun AG after a separate written training agreement. These General Business Terms and Conditions will apply subsidiary to this training agreement that is to be concluded.

14. Data protection

The protection of the personal data of our customers is of special importance to Gletscherbahnen Kaprun AG. The data of the customers are therefore exclusively processed on the basis of the statutory provisions (in particular the GDPR and Austrian Data Protection Act [Datenschutzgesetz - DSG]).

The privacy policy is retrievable on
www.kitzsteinhorn.at/en/data-privacy

15. Choice of law and place of jurisdiction

Substantive Austrian law is deemed as agreed under the exclusion of the UN Convention on Contracts for the International Sale of Goods and the conflict of law rules of international private law. If the customer is a consumer within the meaning of the KSchG that court shall have jurisdiction for possible lawsuits, in the district of which the place of residence, the customary place of abode or the place of employment is located. If the consumer has his customary place of abode in the EU, legal action can alternatively be filed at the competent court of jurisdiction in Salzburg or before the court of the town, in which the consumer has his place of residence. In all other cases the competent court of jurisdiction at the registered seat of the company is agreed.

*Updated: September 2021

I. General and scope of services

The Ski ALPIN CARD is a product of the participating lift and cable car operators named on the www.alpincard.at website for use in the regions (“the regions”) published on the website. The Ski ALPIN CARD is a ski pass entitling the pass holder to use the systems that are in operation on the day on any 15 days but not before 14 October 2023 and not after 1 May 2024, although the members of the Ski ALPIN CARD voluntarily agree - until revoked - to also allow entitled Ski ALPIN CARD holders to use the lift systems for more than 15 days, and the Ski ALPIN CARD day and multi-day ski passes (hereinafter collectively referred to as the Ski ALPIN CARD). It can either be purchased online at one of the websites of the participating lift and cable car operators or directly from the participating lift and cable car operators during their respective opening hours. These General Terms and Conditions shall apply in all cases. The parties to the contract of the customer arising from the purchase of the Ski ALPIN CARD are, in all of these cases, the participating lift and cable car operators.

The Ski ALPIN CARD entitles the customer, to the extent covered by the product purchased, to use the respective networks of lift systems and pisted runs operated by the participating cable car and lift operators during operating and opening hours (this does not include special trips outside normal operating hours); and (insofar as this has been organised by the participating lift and cable car operators) the local ski bus services. The cable car and lift operators operate their cable car and lift systems, and their piste networks, independently and on their own responsibility.

II. Conclusion of the contract

[1.]    A customer’s online purchase made at the website of one of the participating lift and cable car operators shall be conditional upon them having filled in all of the mandatory fields on the booking form page in full and correctly, and have explicitly accepted the General Terms and Conditions by activating the relevant button, or a similar function, on the booking form page. Giving false information may lead to the entitlement being revoked without compensation and the customer being banned from using the service. Purchases of the Ski ALPIN CARD and the Ski ALPIN CARD 8 to 31 day ski passes require a recent photo. The customer is obliged to give immediate notification of any changes in their contact details (name, address, email address). Entering the data and subsequently activating the button labelled with the words “order with obligation to pay” constitutes, from a legal perspective, an offer to conclude a contract of purchase for the Ski ALPIN CARD. The right of acceptance of this offer to purchase is expressly reserved. There is no obligation to accept the customer’s offer. The customer shall, probably at the latest within 10 days, receive an email sent to the address the customer provided in which they are advised that the offer to purchase has been accepted. The regulations apply by analogy to the purchase of a Ski ALPIN CARD from one of the participating lift and cable car operators; subject to the provision that a customer, who is a consumer in terms of Konsumentenschutzgesetz (the Austrian Consumer Protection Act, “KSchG”), has a right to cancel online purchases; and a link to the Instructions for Cancellation and to a Cancellation Form is provided at the website of the participating lift and cable car operators.

[2.]    The services covered by the Ski ALPIN CARD may be used on receipt of the respective keycard within the applicable period of use and once the cable cars and lifts of the participating cable car and lift operators have been put into operation.

III. Prices/payment

[1.]    The Ski ALPIN CARD passes are sold at the prices currently publicised (i) on the www.alpincard.at website or (ii) in the price lists, flyers and leaflets, etc., available and on display at the operators’ cable car and lift stations (the “publicised price lists”). Buyers of the Ski ALPIN CARD pass will need to pay a deposit for their keycard. The price of the deposit can also be found in the publicised price lists. Buyers are billed for the lift pass and keycard deposit at the same time. The price of the deposit and of the lift passes includes the statutory rate of value-added tax. Buyers can choose to pay for their Ski ALPIN CARD by credit card (e.g. Visa, Mastercard, American Express or Diners Club), advance payment, or pay in cash at the ticket office of one of the cable car and lift operators.

[2.]    A lost or damaged Ski ALPIN CARD can be replaced with a new Ski ALPIN CARD for a €15 administration fee (plus the keycard deposit). Confirmation that the keycard has been blocked and an acceptable photographic ID are needed before a new pass can be issued.

IV. Sending passes

Ski ALPIN CARD passes that are bought online with delivery by post are usually sent within two days of the acceptance of the order. No responsibility can be taken for the time that the post takes. Passes usually arrive within three working days of being sent.

V. Use of the services

Insofar as the companies that are members of the Ski ALPLIN CARD are, in principle, capable of providing the services, i.e. the lift systems are at least partially in operation and the use of the respective pistes is possible by virtue of the snow conditions, the customer has no right to terminate the contract, especially but not limited to, in the event of bad weather, the risk of avalanches, the customer’s unforeseen departure, temporary disruptions to services, individual lift systems or ski areas ceasing to be in operation due to weather conditions, individual pistes or ski areas being closed, overcrowded pistes and illness of the pass holder.

There is therefore no right to a refund in such cases and the customer is not released from their financial obligations.

Exactly when the Ski ALPIN CARD pass is used is the decision of the customer, insofar as the partners have their lift systems in operation. In other words, the pass holder has no right to a refund if they use their pass on fewer than 15 days.

These General Terms and Conditions and the Terms and Conditions of Carriage of the respective lift and cable car operators apply to the use of the Ski ALPIN CARD services. Furthermore, any official regulations and measures imposed by the authorities relating to pandemics (e.g. COVID-19) shall also apply.

It shall be expressly stated that no (pro-rata) refund may be claimed, if the Ski ALPIN CARD partners are capable of providing the services but the holder does not take advantage of them due to personal considerations/decisions; should therefore, for example, official measures be imposed by the authorities for persons making use of the services of the Ski ALPIN CARD partners (e.g. the obligation to present a negative test result, proof of vaccine status, etc.) and should the holder not be able to or not want to provide this proof, no claim to a (pro-rata) refund can be asserted.

It shall further be stated that compliance with any official protective measures imposed by the authorities and relating to COVID-19 or the containment of any other pandemic is the sole responsibility of the holder. If a holder is not able to or does not want to comply with official measures imposed by the authorities, they may not use the lift services and may not assert a claim to a (pro-rata) refund.

There is likewise no right to a (pro-rata) refund or extension to the Ski ALPIN CARD, if the Ski ALPIN CARD partners take individual or several lift systems out of operation because of – the pandemic resulting in  – fewer users, since the pass holder is still able to make use of the majority of the services offered.

VI. Liability

Liability for damage is limited to cases of intent and gross negligence. Claims for compensation in cases of a slight degree of negligence shall be excluded. Claims with regard to compensation for damages shall be submitted to the cable car and lift operator responsible for the damage.

The performance of the services provided by individual or several cable car and lift operators may be temporarily restricted, in full or in part, due to technical disruptions, a lack of snow, a force majeure event or a natural disaster such as a storm, thunderstorm, torrential downpour, snow chaos, risk of avalanches, or other operational circumstances. The Ski ALPIN CARD pass is a cross-regional ticket that can be used on the lifts of all of the participating cable car and lift operators. No guarantee shall be given for the uninterrupted availability of the Ski ALPIN CARD services offered by each of the individual cable car and lift operators on any one day.

There is no obligation that all of the lift systems are available all of the time. The number of lift systems that can be used can change from day to day as well as throughout any one day. Up-to-the-minute information on which lift systems are in operation on any one day can be found at the ticket offices, on the electronic panorama piste maps, on the media channels of the individual ski resorts, at the various lift stations and on the Internet. Restrictions in the services offered by the lift systems and limited lift system services do not result in any entitlement to a reduction in or reimbursement of the amount of money paid for the ski pass.

VII.  Refunds for the service being shut down by the authorities

If the participating cable car and lift operators, with all their lift and cable car systems, are prevented from providing their services in all of the regions in which the Ski ALPIN CARD pass is valid (“the cable car and lift operators concerned”) as a consequence of an epidemic, pandemic, or other statutory regulations (e.g. energy interventions) and, as a result of this, the operations of the cable car and lift operators concerned are completely shut down for a period of at least 4 weeks from the purchase date, the payment made by the customer for the Ski ALPIN CARD shall be refunded as follows for the period during which the operations were completely shut down: The refund

• of the Ski ALPIN CARD day and multi-day ski passes shall be issued on the basis of the number of days on which the pass could be used (for example: if the lift systems are shut down after the 3rd day of use, a customer who purchases a 12 day pass shall be refunded the difference between the price of a 3 day pass and the price they paid for their 12 day pass);

• Ski ALPIN CARD pass holders who purchased their pass in advance at a reduced rate or paid the normal price receive a refund on the basis of a calculation around whether the usage of the Ski ALPIN CARD compares favourably to what it cost, in other words, whether it has paid for itself. This is the case when the pass is used on 15 days, or more. The calculation is made by dividing the purchase price by 15 (days) and multiplying this by the number of days the pass was not used. Whatever the case, there shall be no refund if the holder has used their Ski ALPIN CARD on 15 days, or more.

There is no right to a refund for any periods of time prior to the purchase date of a Ski ALPIN CARD. Buyers can submit their claim to a refund to the cable car and lift operator from whom they made their purchase as soon as the season has ended.

VIII.  Reimbursement in cases of illness or injury 

If the customer is unable to do snowsports due to an illness or injury, they shall have no right to a refund. Nevertheless, the cable car and lift operators reserve the right to use their own discretion and professional judgement to refund the price of the Ski ALPIN CARD (with the exception of 1 day passes) on a good-will basis. This is on the condition that the pass holder is able to present a medical certificate completed by a local doctor. Notification of the illness or injury shall be given immediately.

IX. Misuse

The Ski ALPIN CARD is not transferable (and may not even be used by other family members). Misuse will result in the immediate confiscation of the pass without compensation. Furthermore, the customer is obliged to pay the price of a day pass as well as a fine of €70. The pass is to be kept safely so that misuse by third parties shall be excluded. The right to bring a criminal charge is expressly reserved.

X. Data protection

Protecting customer data is of paramount importance to the cable car and lift operators. Customer data shall be exclusively processed on the basis of statutory provisions, especially but not limited to the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG). Reference is made to the privacy policies of the participating cable car and lift operators.

XI. Choice of law jurisdiction

Austrian substantive law shall apply to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG) and the reference norms of International Private Law.

Insofar as the customer is a consumer in terms of KSchG, the place of jurisdiction for any legal disputes is the court that is responsible for such cases in the area in which the customer has their domicile, habitual residence or place of employment. If the customer is a consumer whose habitual residence is in the EU, they may choose whether they bring action to the court of competent jurisdiction in Salzburg or to the court of the place in which the consumer has their domicile.

In all other cases, it shall be agreed that the court of competent jurisdiction where the company has its head office shall be responsible.

As at: September 2023

Find the General Terms and Conditions of "SuperSkiCard" at:

www.superskicard.com